Information

The following information includes our delivery options and returns policy.

Focus on Fairies are completely dedicated to your total satisfaction. If you have any comments, questions or suggestions then please contact us via our contact form.

Making a Purchase:

Making a purchase could not be easier, just browse our store and add any items that you wish to purchase into the shopping cart. After you have finished your selection, click on "checkout" and you will be directed to the Paypal secure server. We do not charge for any item until it is ready to be shipped. Back ordered items are not charged until they are shipped.

Confirmation of Your Order:

When we receive your order, we will email you to confirm that we have received and accepted your order. Once we have accepted your order a contract will be made between us. We will send an receipt with your goods that will also act as an invoice unless you specifically request a separate invoice.

Shipping and Handling:

Our shipping and handling is measured by weight bands:

Band A - £1.25

Band B - £3.95

Band C - £5.95

When you place an order, postage discounts will be applied to more than two items bought. The maximum postage you will ever pay is £7.95

If you have an questions regarding postage, please email us.

Delivery Schedule:

We try to keep smaller items in stock and therefore aim to deliver your order within 5 working days. Larger items and T-Shirts are ordered from our suppliers and delivery is aimed for within 7 - 10 working days. We will keep you updated on your order and may place it on back order if stock is unavailable. You have the right to cancel your order if this is not suitable for you. We will email you once your order has been despatched; usually by Royal Mail Second Class.

Payment Security:

We use PayPal internet payment processing system to handle our customers payments. PayPal maintain a security system to protect customers from unauthorised use of their credit and debit cards. Unlike the vast majority of internet payment processing systems, PayPal never pass on your credit card details to the merchant - we do not see any details of the card that you use to make your purchases. Most credit card fraud arises where card details have been copied by staff in shops and restaurants who then use the card details to make fraudulent purchases.

Descriptions and Liability:

All product descriptions and specifications are supplied in good faith whether they originate with us or with our suppliers. All prices are shown in GBP (Pounds Sterling). All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. If an item is out of stock we will contact you and offer an alternative for you to view. We will not post alternatives to you until we get the go ahead from you the customer. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.

Returns:

If you wish to return an item it must be returned to us within 10 days of receipt.We recommend you use an insured method of posting such as recorded delivery by Royal mail, we are not responsible for returns parcels which are lost or damaged in the post. Items must be returned unused and in their original packaging. Except when an item arrives damaged, you are responsible for all costs relating to the return of any item.

Damages:

All damaged items must be reported on receipt. We will then provide you with the address to return the package to and will send a replacement out as soon as possible.

Disclaimer:

Please be sensible about using complimentary therapy and always seek the appropriate medical advice. Our crystals are a complimentary therapy. However, please make sure that under no circumstances do you ignore your doctor's advice or use our products as a substitute for traditional medical treatment. This website is designed to help crystal users obtain information and guidance. We firmly believe the information we provide on this site is accurate and reliable, but in some instances, the information may represent opinion or judgment. Neither Focus on Fairies, or other information providers on this site, guarantee the accuracy or completeness of any information, which is in no way to be considered as a substitute for consultation with a duly licensed holistic physician or medical practitioner. The information is provided with the understanding that Focus on Fairies are not engaged in rendering medical or counseling or other professional services or advice, and neither shall be liable or responsible to any person or entity for any loss or damage caused, or alleged to be have been caused, directly or indirectly by or from the information or ideas contained, suggested, or referenced on this website or in any related publications.